Top 20 Call Center Magazines & Publications in 2024

1. Contact Center Pipeline

Contact Center Pipeline is a leading magazine dedicated to the contact center and customer service industries. Launched by Pipeline Publishing Group, Inc., the magazine offers monthly print and digital issues, along with online articles, blogs, and first-party research. It provides insights and strategies from top industry experts to help professionals navigate the complex landscape of contact center management. Key figures include Publisher & CEO Linda Harden and Editor-in-Chief Brendan Read. Celebrating over a decade, the magazine prides itself on quality content that emphasizes actionable insights over mere clicks.
Publication contactcenterpipeline.com
Instagram Followers 1.2K Frequency 13 posts / month Get Email Contact

2. Customer Service Manager Magazine

Customer Service Manager (CSM) is a leading online resource dedicated to customer service professionals and managers worldwide. With a diverse global community, CSM delivers valuable insights, tools, and news to enhance customer service practices. Edited by Ian Miller, the platform offers a wealth of articles, expert advice, and the latest industry developments aimed at helping professionals excel in their roles. CSM's commitment to fostering a knowledgeable and supportive community establishes it as an essential resource for anyone passionate about delivering exceptional customer service.
Publication customerservicemanager.com
Frequency 1 post / day Get Email Contact

3. Call Centre Management Association

The Call Centre Management Association (CCMA) has been a cornerstone of the contact centre industry for over 30 years, providing vital support and resources to industry leaders. As the longest-established body in this sector, CCMA focuses on sharing best practices, networking, and professional development. Their flagship events include the UK National Contact Centre Conference and the UK National Contact Centre Awards, complemented by seminars, training courses, and best practice site visits. CCMA's mission is to support contact centre professionals in delivering business success and improving industry standards.
Publication ccma.org.uk
Frequency 1 post / day Get Email Contact

4. Call Centre Helper Magazine

Call Centre Helper is the foremost online magazine for contact centre, customer service, and customer experience professionals. Established in 2003, it provides invaluable, up-to-date advice and resources for improving business efficiency. The magazine is free and boasts a robust readership, offering articles, webinars, newsletters, and various tools tailored to industry needs. The editorial team, led by Director Jonty Pearce and Editor Megan, consistently delivers high-quality content, winning accolades and maintaining a strong presence in the sector.
Publication callcentrehelper.com
Frequency 5 posts / day Get Email Contact

5. Customer

CustomerZone360, a premier publication under the TMC umbrella, offers in-depth insights and the latest news in customer experience, call center management, and customer relationship management. With a dedicated editorial team, including contributors like Greg Tavarez and Erik Linask, CustomerZone360 addresses the evolving landscape of customer service through comprehensive articles, white papers, and industry news. The magazine is known for its expert analysis and resources, making it an essential read for professionals aiming to enhance their customer service strategies and operations.
Publication customerzone360.com
Frequency 6 posts / quarter Get Email Contact

6. Destination CRM Magazine

DestinationCRM.com and its companion, CRM Magazine, serve as essential resources for professionals in the Customer Relationship Management (CRM) industry. With a mission to support top executives, sales and marketing leaders, and IT managers, the site delivers timely and relevant information to enhance customer interactions across various sectors, including technology, finance, retail, and healthcare. As part of CRM Media, a division of Information Today, Inc., DestinationCRM.com aims to be the premier online destination for CRM insights and developments.
Publication destinationcrm.com
Twitter Followers 11.1K Frequency 3 posts / day Get Email Contact

7. Contact Center World

ContactCenterWorld.com is a premier global resource for contact center and customer engagement best practices. Established in 1999, it serves a diverse international membership base across 200 countries. The platform provides comprehensive research, conferences, awards, and networking opportunities, all aimed at advancing the contact center industry. Notably, ContactCenterWorld hosts the Top Ranking Performers Awards and International Contact Center Week, fostering a commitment to excellence and supporting professionals in achieving superior customer service standards and operational efficiency.
Publication contactcenterworld.com
Instagram Followers 2.4K Frequency 5 posts / week Get Email Contact

8. CMSWire

CMSWire, produced by Simpler Media Group, is a leading digital publication focusing on customer experience (CX), digital experience, and customer service. It serves a global community of over 5 million professionals with insights into the latest industry trends and technologies. The editorial team includes Michelle Hawley, senior editor, and Dom Nicastro, managing editor. Known for its in-depth articles, webinars, and research, CMSWire provides valuable resources for professionals aiming to enhance their digital strategies and improve customer engagement in a rapidly evolving market.
Publication cmswire.com
Facebook Followers 21.7K Frequency 1 post / day Get Email Contact

9. Connections Magazine

Read articles about call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies in Connections Magazine. Connections Magazine is the premier call center magazine for the teleservices call center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies.
Publication connectionsmagazine.com
Facebook Followers 149 Frequency 1 post / month Get Email Contact

10. Call Center Journal

The Leading Call Center Magazine for industry professionals. Featured articles, news and insights, interviews, useful resources and tools to help you succeed.
Publication callcenterjournal.com
Frequency 6 posts / quarter Get Email Contact

11. Contact Centre Monthly

Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community for industry news. The website will feature all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Publication contactcentremonthly.co.uk
Facebook Followers 28 Frequency 2 posts / week Get Email Contact

12. Smart Customer Service

Find breaking news, analysis, and advice from leading industry experts to help organizations deliver the best customer service experiences. Smart Customer Service's mission is to help organizations improve their customer service efforts.
Publication smartcustomerservice.com
Facebook Followers 1.4K Frequency 7 posts / day Get Email Contact

13. HBR » Customer service

Harvard Business Review is the leading destination for smart management thinking. Through the flagship magazine, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Read more about customer care, conversations, issue solving and more!
Publication hbr.org
Facebook Followers 5.4MInstagram Followers 2.9M Frequency 5 posts / week Get Email Contact

14. Customer Contact Central

Customer Contact Central is a premier platform that curates top-tier content for contact center and customer service professionals. Backed by the Contact Center Network Group (CCNG) and Aggregage, it offers insights through blogs, webinars, and resources tailored to industry trends. Subscribers benefit from daily, weekly, and monthly newsletters that highlight trending articles, ensuring they stay informed with the latest industry developments. By leveraging reader signals, Customer Contact Central surfaces high-quality content, making it an essential resource for professionals seeking to enhance customer engagement and operational efficiency.
Publication customercontactcentral.com
Get Email Contact

15. CCW Digital

Customer Contact Week Digital (CCW Digital) is the premier online resource for customer service, contact center, and customer experience professionals. Serving a global community of over 170,000 members, CCW Digital provides comprehensive research, industry insights, and expert analysis to help optimize customer contact operations. The platform features a rich array of content, including market study reports, webinars, and whitepapers, fostering a collaborative environment for professionals to learn and grow. Its mission is to empower customer contact leaders with the knowledge and tools needed to excel in a rapidly evolving industry.
Publication customercontactweekdigital.com
Frequency 30 posts / year Get Email Contact

16. Inc » Customer Service

Advice for small business owners and entrepreneurs on customers, customer service, dealing with customer complaints, gathering customer feedback, and customer relationship management or CRM. Inc. is the voice of the American entrepreneur. We inspire, inform, and document the most fascinating people in business: the risk-takers, the innovators, and the ultra-driven go-getters that represent the most dynamic force in the American economy.
Publication inc.com
Facebook Followers 1.5MInstagram Followers 783.9K Frequency 1 post / year Get Email Contact