Top 15 Customer Experience Magazines & Publications in 2024

1. Customer Experience Magazine

Customer Experience Magazine (CXM) is a leading online publication focused on the latest trends, news, and best practices in customer experience management. Since its inception in 2011, CXM has built a global community of over 30,000 CX professionals. The magazine features insightful articles, case studies, and interviews with industry leaders. Key team members include CEO and Founder Neil Skehel, Sales Executive Tamara Memedovic, and Editor Ellie Thornton. CXM aims to inform, inspire, and include its readers, helping them enhance their customer experience strategies and practices?.
Publication cxm.co.uk
Twitter Followers 7.7KInstagram Followers 2.6K Frequency 3 posts / week Get Email Contact

2. CX Today

CX Today is a leading online publication dedicated to Customer Experience (CX) technology. With a mission to serve as the definitive guide for the business communications marketplace, CX Today offers unparalleled content including the latest news, reviews, and insights. The editorial team, led by Editor-in-Chief David Dungay and Senior Editor Ryan Smith, ensures high-quality coverage across various CX-related topics. The platform is designed to keep professionals informed about industry trends, innovations, and best practices, making it an essential resource for those in the CX field.
Publication cxtoday.com
Frequency 1 post / day Get Email Contact

3. Retail Customer Experience Blog

RetailCustomerExperience.com is a specialized web portal aimed at helping retailers enhance their customer experience, rather than competing on price. Founded with the understanding that modern retail is fundamentally different, it offers insights into the holistic customer journey and how retailers can stay competitive. The editorial team is led by Judy Mottl, an experienced editor and reporter. The platform features real-life deployment stories, trend insights, and success narratives, making it a valuable resource for retailers seeking to improve customer engagement and satisfaction.
Publication retailcustomerexperience.com
Facebook Followers 3KTwitter Followers 15.6K Frequency 2 posts / day Get Email Contact

4. Customer Experience Update

Customer Experience Update is a premier resource for customer experience professionals, aggregating high-quality content from leading industry thought leaders. The magazine offers curated insights through articles, webinars, white papers, and eBooks, covering diverse topics such as customer loyalty, engagement, and service strategies. Subscribers can access daily, weekly, and monthly newsletters featuring trending content. Customer Experience Update aims to provide an easy-to-navigate platform that surfaces relevant information, helping professionals stay informed about the latest trends and best practices in customer experience management.
Publication customerexperienceupdate.com
Frequency 9 posts / week Get Email Contact

5. 360 Magazine

360 Magazine is a dynamic publication available both online and in print, designed to engage a global audience with stories on CX (Customer Experience) strategy, design, and management. The magazine highlights innovative marketing, advertising, and branding efforts that set industry standards. Monetized through paid memberships and sponsorship packages, 360 Magazine is committed to excellence in content and reader experience. The magazine is based in Whitby, Ontario, Canada, and offers subscriptions for regular updates and special offers.
Publication 360magazine.com
Frequency 1 post / day Get Email Contact

6. CXO Magazine

CXO Magazine, produced by NTT DATA, is a premier publication designed for C-suite leaders, offering forward-thinking articles that address the most pressing issues and trends in business and technology. The magazine focuses on leadership in disruption, innovative culture, social purpose, and emerging technologies, providing insights and strategies for navigating the future. With contributions from industry experts and thought leaders, CXO Magazine aims to equip executives with the knowledge needed to drive their organizations forward in a rapidly evolving landscape.
Publication nttdata.com
Frequency 5 posts / month Get Email Contact

7. HBR » Customer Experience

The Customer Experience section of HBR focuses on strategies and best practices for enhancing customer satisfaction and loyalty. It offers in-depth articles, case studies, and expert commentary to help businesses understand and improve their customer interactions. HBR's editorial team includes esteemed professionals who ensure the publication maintains its high standards of quality and relevance, making it an indispensable resource for executives and managers looking to excel in customer experience management.
Publication hbr.org
Facebook Followers 5.4MInstagram Followers 2.9M Frequency 2 posts / day Get Email Contact

8. destination CRM Magazine » Customer Service

DestinationCRM.com and CRM Magazine are essential resources for professionals in customer relationship management (CRM), offering timely information and insights on CRM products and services. The platform serves top executives, sales and marketing leaders, contact center managers, and IT department heads across diverse industries, including technology, finance, and healthcare. Published by CRM Media, a division of Information Today, Inc., DestinationCRM.com aims to improve customer interactions through comprehensive coverage and expert analysis.
Publication destinationcrm.com
Frequency 2 posts / week Get Email Contact

9. CXM Today

CXM Today is a leading global media platform dedicated to providing deep insights into customer experience (CX) across various facets, including technology, strategy, and culture. With a network of writers, journalists, CX experts, and business leaders, the magazine publishes stories, interviews, reports, and events that empower brands to enhance their CX strategies. The editorial team, guided by industry experts, explores the impact of new technologies on customer service and loyalty. CXM Today is an essential resource for understanding the evolving landscape of customer experience.
Publication cxmtoday.com
Frequency 21 posts / week Get Email Contact

10. Loyalty Magazine » Customer Experience

Loyalty Magazine is a premier source of information on customer retention, loyalty programs, and engagement strategies. With a focus on data analytics, technology solutions, and CRM systems, it serves both B2B and B2C enterprises across various sectors, including retail, financial services, and hospitality. Edited by Annich McIntosh, Loyalty Magazine delivers in-depth articles, news updates, and industry insights to subscribers. It also supports the International Loyalty Awards, recognizing excellence in loyalty initiatives worldwide.
Publication loyaltymagazine.com
Frequency 1 post / year Get Email Contact

11. CXFocus Magazine

CX Focus Magazine is a premier publication dedicated to exploring the intersection of customer experience and digital transformation. Aimed at executives, it delivers the latest news, special reports, case studies, blogs, and videos to help navigate the evolving landscape of digital disruption. The magazine serves as a comprehensive forum for discussing key issues around customer experience, with insights from industry leaders and experts. CX Focus stands out for its commitment to keeping professionals informed about the strategies and technologies that drive successful customer engagement.
Publication cxfocus.com.au
Facebook Followers 30 Get Email Contact

12. CX Network » Customer Experience

CX Network is a premier online resource dedicated to the customer experience (CX) community. It offers a wealth of industry news, in-depth blogs, insightful features, comprehensive reports, and compelling case studies. The platform serves as a hub for global CX leaders, providing them with critical information through various formats including daily commentary, interactive webinars, monthly events, and detailed market reports. CX Network also highlights the latest trends and best practices in the CX field, aiming to enhance customer satisfaction and loyalty. With a commitment to supporting CX professionals, CX Network stands out as a vital source for industry insights and advancements.
Publication cxnetwork.com
Frequency 17 posts / year Get Email Contact

13. CMS Wire » Customer Experience

CMSWire is a premier digital magazine dedicated to providing insights and expertise on customer experience, digital workplace, and information management. Published by Simpler Media Group since 2003, CMSWire serves a global audience of business leaders and practitioners, offering a rich blend of articles, research, and events. Key contributors include experts like Dom Nicastro and Siobhan Fagan, who bring a wealth of knowledge in digital experience and customer service. With a diverse readership, CMSWire is a go-to resource for those looking to stay ahead in the rapidly evolving digital landscape.
Publication cmswire.com
Get Email Contact

14. UX Magazine » Customer Experience

UX Magazine is a leading community-driven publication dedicated to the exploration and promotion of experience design, including customer experience (CX) and employee experience (EX). Established over two decades ago, UX Magazine has been at the forefront of charting the evolution of UX, providing insights and best practices from global leaders and innovators. As a not-for-profit entity, it relies on contributions from its extensive network of experts. Owner Robb Wilson, a pioneer in experience design and conversational AI, emphasizes making technology accessible to all, aligning with the magazine's mission to democratize technological knowledge.
Publication uxmag.com
Facebook Followers 127.5KInstagram Followers 2.5K Frequency 6 posts / year Get Email Contact