Top 20 Call Center Magazines & Publications in 2024

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The best Call Center magazines from thousands of magazines on the web ranked by relevancy, authority, social media followers & freshness.
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Call Center Magazines

Here are 20 Best Call Center Magazines you should follow in 2024

1. Contact Center Pipeline

Contact Center Pipeline Put Contact Center Pipeline's insight and advice behind your contact center decisions. Contact Center Pipeline is committed to providing contact center professionals with smart insights and practical advice to stay ahead of industry trends.
Twitter Followers 2.1KInstagram Followers 1.2K Frequency 13 posts / month Get Email Contact

2. Customer Service Manager Magazine

Customer Service Manager Magazine Resource for Customer Service Managers & Professionals - improve your customer service, free customer service articles, and advice. Get the news, tools, articles & resources.
Twitter Followers 6 Frequency 1 post / day Get Email Contact

3. Call Centre Management Association

Call Centre Management Association For over 25 years, the CCMA has been bringing contact center leaders together to share best practices and experiences. Stay tuned to get the latest updates.
Twitter Followers 2.3K Frequency 1 post / day Get Email Contact

4. Call Centre Helper Magazine

Call Centre Helper Magazine Call Centre Helper is the leading online Contact Centre and Customer Service Magazine. Packed with articles, webinars, forums, useful tools, and a focus on making call center and customer service more productive.
Twitter Followers 14K Frequency 5 posts / day Get Email Contact

5. Customer

Customer Customer Service News & Topics provides the latest news, videos, and discussion topics on Customer Engagement.
Twitter Followers 245 Frequency 6 posts / quarter Get Email Contact

6. Destination CRM Magazine

Destination CRM Magazine Destination CRM is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the future. Destination CRM is ideal for anyone looking to improve customer interactions across many industries.
Twitter Followers 10.9K Frequency 3 posts / day Get Email Contact

7. Contact Center World

Contact Center World Contact Center World's mission is to provide world-class research, conferences, awards, networking opportunities, and information on best practices in the contact center and CX world. Contact Center World is The place where professionals all around the world can discover the next generation of customer experience.
Twitter Followers 4.6KInstagram Followers 2.4K Frequency 5 posts / week Get Email Contact

8. HBR » Customer service

HBR » Customer service Harvard Business Review is the leading destination for smart management thinking. Through the flagship magazine, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact. Read more about customer care, conversations, issue solving and more!
Facebook Followers 5.4MTwitter Followers 5.8MInstagram Followers 3M Frequency 5 posts / week Get Email Contact

9. CMSWire

CMSWire CMS Wire obsesses over the evolving digital customer experience, customer data, and digital experience optimization universe. Get your daily recommended allowance. CMS Wire, published by Simpler Media Group, Inc, is read by over 3 million influential digital and marketing executives a month.
Facebook Followers 21.7KTwitter Followers 72.5K Frequency 1 post / day Get Email Contact

10. Customer

Customer Stay up to date with the latest news, videos, and discussion topics on Customer Engagement.
Facebook Followers 32Twitter Followers 245 Frequency 2 posts / week Get Email Contact

11. Connections Magazine

Connections Magazine Read articles about call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies in Connections Magazine. Connections Magazine is the premier call center magazine for the teleservices call center Industry and is distributed to qualified readers at call centers, contact centers, teleservice agencies, telephone answering services, and telemessaging companies.
Facebook Followers 149Twitter Followers 864 Frequency 1 post / month Get Email Contact

12. Smart Customer Service

Smart Customer Service Find breaking news, analysis, and advice from leading industry experts to help organizations deliver the best customer service experiences. Smart Customer Service's mission is to help organizations improve their customer service efforts.
Facebook Followers 1.4KTwitter Followers 959 Frequency 7 posts / day Get Email Contact

13. Call Center Journal

Call Center Journal The Leading Call Center Magazine for industry professionals. Featured articles, news and insights, interviews, useful resources and tools to help you succeed.
Frequency 6 posts / quarter Get Email Contact

14. Contact Centre Monthly

Contact Centre Monthly Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community for industry news. The website will feature all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Facebook Followers 28Twitter Followers 177 Frequency 2 posts / week Get Email Contact

15. Customer Contact Central

Customer Contact Central Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders. It is a combined effort of the Contact Center Network Group and Aggregage.
Twitter Followers 1.8K Get Email Contact

16. CCW Digital

CCW Digital With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies by accessing our reports, innovative research formats, and various forms of digital media that all compliment our industry-leading live event series.
Twitter Followers 11K Frequency 30 posts / year Get Email Contact

17. Inc » Customer Service

Inc » Customer Service Advice for small business owners and entrepreneurs on customers, customer service, dealing with customer complaints, gathering customer feedback, and customer relationship management or CRM. Inc. is the voice of the American entrepreneur. We inspire, inform, and document the most fascinating people in business: the risk-takers, the innovators, and the ultra-driven go-getters that represent the most dynamic force in the American economy.
Facebook Followers 1.5MTwitter Followers 2.8MInstagram Followers 783.9K Frequency 1 post / year Get Email Contact

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Call Center Media List

Top magazine editors, contributors, and publication journalists covering Call Center. Get Spreadsheet.
Author NameEmailMedia OutletTotal Posts
Robyn Coppellcallcentrehelper.com238
Mike Sandycustomerservicemanager.com99
Mark Jefferiescustomerservicemanager.com77
Peter Lyle DeHaanconnectionsmagazine.com59
Ian Millercustomerservicemanager.com41
Rachael Trickeycallcentrehelper.com33
Jo Robinsoncallcentrehelper.com28
Megan Jonescallcentrehelper.com19
Ann Harpercallcenterjournal.com11
Brendan Readcontactcenterpipeline.com10
Mark Pereiracontactcenterpipeline.com8
Kathleen Petersoncontactcenterpipeline.com7
Sponsored by Verintcontactcenterpipeline.com7
Sponsored by Uplandcontactcenterpipeline.com6
Jonty Pearcecallcentrehelper.com5
John Tschohlcustomerservicemanager.com4
Joe O'Briencustomerservicemanager.com3
Brent Hollandcontactcenterpipeline.com3
Stuart Dormancustomerservicemanager.com2
Leslie O’Flahavancontactcenterpipeline.com2
Mike Aokicontactcenterpipeline.com2
Rebecca Jonescontactcenterpipeline.com2
Tiffany LaReaucontactcenterpipeline.com2
Aaron Schroedercustomerservicemanager.com1
Allen Browncustomerservicemanager.com1
Alon Ghelbercustomerservicemanager.com1
Andy Robertscustomerservicemanager.com1
Brandon Metcalfecustomerservicemanager.com1
Chandal Nolasco da Silvacustomerservicemanager.com1
Christophe Martelcustomerservicemanager.com1
Dave Hoekstracustomerservicemanager.com1
Derek Forrestcustomerservicemanager.com1
Don Macdonaldcustomerservicemanager.com1
Eduardo Rotenbergcustomerservicemanager.com1
EJ Caycustomerservicemanager.com1
Fraser Doigcustomerservicemanager.com1
Hazel Raoultcustomerservicemanager.com1
Jon Brookscustomerservicemanager.com1
Kevin McGachycustomerservicemanager.com1
Kristin Quinlancustomerservicemanager.com1
Leigh Hopwoodcustomerservicemanager.com1
Lindsay Lucascustomerservicemanager.com1
Manpreet chawlacustomerservicemanager.com1
Mike Myercustomerservicemanager.com1
Moritz Weisbrodtcustomerservicemanager.com1
Nick Brook 1
Phoebe Asquith 1
Rob Crutchington 1
Scarlett Finley 1
Tom Darnell 1
Valentin Kuzmenko 1
Victor Obando 1
Wali Naderi 1
Xavier Martin 1
Xander Freeman 1
Al Kelley 1
Alan Ranger 1
Ben Chacko 1
Bill Schwaab 1
Bob Furniss 1
Brian Peterson 1
Chad Rogers 1
Chris Mina 1
Colin Redbond 1
Dan Smitley 1
Douglas Tait 1
Eangelica Aton 1
Elaine Avery 1
Eric Berg & Shane Devitt 1
Eric Carrasquilla 1
Fabrice Martin 1
Gerry Barber 1
Jacob Molina 1
Jane Goodayle 1
Janet LeBlanc 1
Jay Minnucci 1
Jennifer Shambroom 1
Joe Havlik 1
John Goodman 1
Jon Arnold 1
Josh Feast 1
Ketuman Sardesai 1
Kurt Dahlstrand 1
Linda Harden 1
Lori Bocklund 1
Magnus Geverts 1
Marilyn Saulnier 1
Mark McKinney 1
Michael Pace 1
Neal Dlin 1
Partner Appreciation: Verint 1
Patrick Reetz 1
Rachel Valentine 1
Ragy Thomas 1
Robert Bradshaw 1
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